Always Ask to See Photo I.D. of Utility Workers at Your Home

O&R offers steps you can take for peace of mind and protection against utility imposters:

  • Ask for ID. A real O&R employee wears a photo ID badge with his or her name and employee number on it. A fake one doesn’t.
  • Confirm your service order number. A real O&R employee will be able to provide you with a number that matches the one given to you when you scheduled an appointment with us. A fake employee won’t be able to.
  • Call for verification.A real employee is comfortable when you call our toll-free number or a dedicated number -- 845-577-3526 -- to verify his or her identity.

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